Frequently Asked Questions

Please contact us promptly after receiving your order. We may ask for photographs or a short video of the issue so our team can review it. If the issue is confirmed to be a delivery or product-related fault covered by our policy, we will provide an appropriate solution.

Size exchanges may be available depending on the product and stock availability. The product must generally be unused, unworn, and in its original condition. Please contact us within the return/exchange period mentioned in our Return and Refund Policy.

Returns for change of mind may be subject to our Return and Refund Policy and the condition of the product. Please contact our team before sending anything back.

If your refund is approved, it will generally be processed through the applicable payment method or another suitable method agreed with you. Processing time may vary depending on the payment provider or banking institution.

We make every effort to display our products accurately. However, slight differences in colour or appearance may occur because of lighting, photography, manufacturing variations, or individual screen settings.

Please check the size guide provided on the relevant product page before placing your order. If you're still unsure, contact us and our team will do their best to help you select the appropriate size.

We aim to deliver across Pakistan through our courier partners. Some remote or restricted locations may have limited delivery availability.

Delivery charges, if applicable, will be displayed during checkout or communicated before your order is confirmed. Promotional offers may include free delivery for selected orders or locations.

Yes, where available, you can contact Aura Marche through our official WhatsApp for product inquiries, order assistance, and customer support.

We take reasonable steps to protect the personal information you provide to us. For more information about how we collect, use, and protect your information, please read our Privacy Policy.

You can contact us through: WhatsApp: 0335-0000449, Phone: 0335-0000449, Email: support@auramarche.com. Our customer support team will be happy to assist you.

You can find your Privacy Policy, Terms of Service, Return and Refund Policy, and Shipping Policy on your website. We recommend reading these policies before placing an order.

Please contact us immediately if you notice an error in your delivery information. If the order has already been dispatched, changes may not be possible, and additional delivery arrangements or charges may apply.

Absolutely. If you are unsure about a product, size, style, availability, or anything else, feel free to contact us. We'd rather help you make the right choice than have you order something you're unsure about.