Terms of service

Welcome to Aura Marche.

These Terms of Service explain the rules that apply when you visit our website, purchase our products, or use our services.

By using our website or placing an order, you agree to these Terms.

1. About Aura Marche

Aura Marche is an online fashion/footwear brand serving customers in Pakistan.

Throughout these Terms, “Aura Marche,” “we,” “us,” and “our” refer to Aura Marche.

“Customer,” “you,” and “your” refer to the person visiting our website or purchasing our products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and prices displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

Minor variations in handmade, textile, leather, synthetic, or other materials may also occur.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

Aura Marche reserves the right to change product prices, promotions, or offers at any time.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to obvious pricing errors or other exceptional circumstances.

4. Orders

When you place an order, you are making a request to purchase the selected products.

Aura Marche reserves the right to accept, decline, cancel, or limit an order where reasonably necessary, including in situations involving:

· Product unavailability

· Incorrect pricing

· Incorrect product information

· Suspected fraudulent activity

· Duplicate or unusually large orders

· Inability to verify customer information

· Delivery limitations

If we cancel a prepaid order, any applicable refund will be processed through the relevant payment method.

5. Cash on Delivery

For Cash on Delivery orders, customers are expected to provide accurate contact and delivery information and remain available to receive the order.

Repeated refusal or failure to accept confirmed orders may result in restrictions on future Cash on Delivery purchases.

6. Delivery

We work with third-party courier and delivery partners to deliver orders.

Delivery times are estimates and may vary because of:

· Weather

· Public holidays

· Courier delays

· Address issues

· Traffic

· Security restrictions

· Natural events

· Unforeseen circumstances

Aura Marche will make reasonable efforts to assist customers where delivery problems occur.

7. Customer Responsibility

Customers are responsible for providing:

· Correct name

· Correct mobile number

· Complete delivery address

· Correct city/area

· Any necessary delivery instructions

Aura Marche cannot be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

8. Intellectual Property

Unless otherwise stated, the content available on the Aura Marche website, including:

· Logos

· Brand name

· Product photographs

· Graphics

· Designs

· Written content

· Videos

· Website layout

belongs to Aura Marche or its respective licensors.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. Website Use

You agree not to use our website to:

· Commit fraud

· Misrepresent your identity

· Attempt unauthorized access

· Introduce malicious software

· Interfere with website operation

· Scrape or copy content for unauthorized commercial purposes

· Engage in unlawful activities

10. Third-Party Services

Aura Marche may use third-party services for payment processing, delivery, analytics, advertising, hosting, communication, or other business functions.

Those services may have their own terms and privacy policies.

11. Limitation of Liability

Aura Marche will take reasonable steps to provide accurate information and reliable services.

To the extent permitted by applicable law, Aura Marche will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude liability or consumer rights that cannot legally be excluded under applicable Pakistani law.

12. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Any dispute will be addressed through good-faith communication first and, where necessary, through the appropriate legal forum having jurisdiction under applicable Pakistani law.

13. Changes to These Terms

Aura Marche may update these Terms from time to time.

The updated version will be published on our website, and continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by law.