Privacy policy

Effective Date: 20 August 2026

At Aura Marche, we believe shopping online should feel safe, simple, and personal. When you visit our website, place an order, contact us, or interact with our services, you may share certain information with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

By using our website or placing an order with Aura Marche, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

· Your name

· Mobile/WhatsApp number

· Email address

· Delivery address

· Billing information

· Order and purchase details

· Product preferences and inquiries

· Information you provide when contacting our customer support

· Website usage information, such as browser type, device information, IP address, and pages visited

· Information collected through cookies and similar technologies

We only aim to collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

Aura Marche may use your information to:

· Process and deliver your orders

· Confirm your order through phone, SMS, WhatsApp, or email

· Contact you regarding your order

· Handle returns, exchanges, complaints, and customer support

· Improve our products, website, and shopping experience

· Prevent fraudulent or unauthorized transactions

· Send promotional messages where appropriate

· Understand customer preferences and improve our marketing

· Maintain business and transaction records

· Comply with applicable laws and lawful requests

We do not collect personal information simply for the sake of collecting it.

3. Payment Information

Where payments are processed through third-party payment providers, payment details may be handled directly by the relevant payment service provider.

Aura Marche does not intentionally store complete card numbers, PINs, passwords, or other sensitive payment credentials unless a payment service specifically requires and securely processes such information.

4. Sharing of Information

We may share limited customer information with trusted third parties when necessary to operate our business, including:

· Courier and delivery companies

· Payment service providers

· Website and hosting service providers

· Technology and analytics providers

· Marketing service providers, where applicable

· Customer support service providers

These parties should only receive information reasonably required to perform their services.

We do not sell or rent your personal information to third parties as a business practice.

5. Marketing Communications

If you have provided your contact information, Aura Marche may contact you regarding new collections, offers, promotions, or other updates.

You may request to stop promotional communications at any time by contacting us through our official contact details.

Please note that transactional messages, such as order confirmations, delivery updates, or important service communications, may still be sent when necessary.

6. Cookies

Our website may use cookies and similar technologies to:

· Keep the website functioning properly

· Remember certain preferences

· Understand website traffic

· Improve website performance

· Provide relevant advertising or marketing

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

Aura Marche takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online system can be guaranteed to be completely secure. Customers should also take reasonable precautions, including keeping their account credentials confidential and avoiding sharing sensitive information through unsecured channels.

8. Children's Information

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children for purposes that are inappropriate or unlawful.

9. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for:

· Completing transactions

· Customer service

· Accounting and business records

· Fraud prevention

· Resolving disputes

· Meeting applicable legal or regulatory requirements

When information is no longer reasonably required, we may securely delete or anonymize it.

10. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment services, or other external websites.

Aura Marche is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.

11. Your Privacy Requests

If you would like to ask about the personal information we hold about you, request correction of inaccurate information, or raise a privacy concern, you may contact us.

Email: support@auramarche.com
WhatsApp/Phone: 0335-0000449

12. Changes to This Policy

Aura Marche may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.